Delivery and Return Terms

Sales made through ovalioglumasifahsap.com are subject to the Consumer Protection Law and the Regulation on Distance Contracts, and the provisions of these laws and regulations are applied.

You can request an exchange if the product arrives different from what was ordered, without infringing on your consumer rights (provided you hand the product over to one of our designated shipping companies).

Our company is solely responsible for any damage, tear, or deformation that occurs during transportation of all products delivered by our own vehicles in Ankara, Turkey, and we are responsible for resolving the issue.

However, we are not responsible for any problems with products delivered to other countries or cities, whether via our contracted courier service or your own vehicle. Nevertheless, rest assured that we will do everything necessary to resolve your issue for a fee.

Our customers are in no way responsible for any damage, tears, or deformations that occur during shipping.

We guarantee 100% customer satisfaction, and your reasons will be reviewed and your money refunded.

Here are the phone numbers and email address you can use to contact us immediately:

Tel: +90 553 847 06 36

Mail: ovalioglumasifahsap@gmail.com

According to the Consumer Protection Law; the return must be made within twenty-eight (28) days from the date of delivery, provided that the packaging of the purchased product is unopened, undamaged, and the product has not been used.

According to Article 4 of the Law on Consumer Protection, "Goods that contain material, legal, or economic deficiencies that contradict the qualities stated in the promotional and user manuals or in advertisements and announcements, or that reduce the benefits that the consumer expects from them in terms of their intended use, are considered defective goods."

If the customer notifies the seller of the defective product within 28 days of the delivery date, they have the right to either return the product or have it repaired free of charge.

To benefit from the rights mentioned above by reporting a defective product; a product is considered defective if its characteristics differ from those stated in its description, or if it has deficiencies that reduce the benefit the customer expects from the product. The customer must report the defective product within 28 days. A report is prepared to determine whether there is a user error involved in the defective product report. If user error is determined, the customer cannot benefit from these rights.